Shipping & Returns
§ Shipping during the winter and summer months is inherently risky. Please be aware that we will delay shipping if we feel that there is a chance your package may be affected by extreme weather conditions. If we delay the shipping of your package, we will inform you with as much notice as possible. If you would like to go ahead with the shipping regardless of the weather, Highlander Wine & Spirits is not liable for any damage to your order from extreme weather conditions.
† Free Calgary delivery only applies to orders with a pre-tax total of $200 or more. Some exclusions apply, and this offer may end, or the qualifying total may change without notice. Not applicable to cancelled orders or orders delayed due to out-of-stock merchandise.
Downtown Corporate Delivery orders are completed in Calgary every Tuesday and Edmonton every Monday. Orders placed within three days of delivery will not be delivered until the next cycle.
Delivery and pickup times may be affected by weather, order volumes or other factors.
Return Policy
Our goal is to have 100% customer satisfaction. If for any reason you are not satisfied with your purchase, please return to the Highlander Wine & Spirits location where you bought the item(s), with receipt/proof of purchase, for a replacement or refund. If you wish to refund an item purchased online, please return the product(s) to the store of pickup or a convenient Highlander location if it was delivered. The value of processed returns may take 5-7 business days to appear on your card. All returns must be made within 3 months (90 days) from purchase for the return to be processed. Gift card purchases are final and non-refundable. Please note that products purchased that are older than 5 years and/or over the purchase price of $100 will not be refunded unless the producer agrees to have them replaced. Delivery & shipping charges are non-refundable.
We ask the customer return at least 75% of the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact us for return instructions.
A 15% restocking fee may be applied to canceled orders.
*Please note any refunded orders processed through PayPal will incur a refund fee for which the customer will be responsible.*
Disclaimer
By making a purchase through highlanderwine.com or one of our locations, the purchaser agrees that title to the alcoholic beverages purchased passes to the buyer in Alberta. By placing an order the purchaser authorizes Highlander Wine & Spirits on the purchaser’s behalf, to engage a shipper to deliver the purchaser’s order. The purchaser is solely responsible to ensure compliance with applicable law in the province where the purchaser has directed the courier to deliver the purchaser’s order.
