Shipping & Returns

Processing and Shipping Times

  • Calgary Delivery & Calgary Free Delivery will be delivered within or as close to the time slot chosen at checkout.
  • In-store* pickup typically takes 3 to 8 days to fulfill. You will receive an order complete email once your order is ready to pickup.
  • Downtown Corporate Delivery orders are delivered in Calgary every Tuesday and every second Wednesday in Edmonton. Orders placed within 3 days of delivery will be pushed back to the next delivery date.
  • Out of Calgary orders will be shipped with Canada post and typically take between 7 to 21 days from time of order. Tracking numbers will be provided once the order has been shipped.

Delivery and pickup times may be affected by weather, order volumes or other factors.

*Orders marked for pickup at the West Edmonton location may not be available by the time specified in the email.

Shipping Information

Highlander uses Canada Post for deliveries outside of Calgary. If you would like to have your order shipped please contact us at Sales@highlanderwine.com.

For all deliveries someone of Legal Drinking Age must be present at the time of delivery, we are required by law to ID upon delivery. For local deliveries, if no one is available to receive the order then delivery will not be completed and your order will be sent to the store location indicated on the card left at the requested delivery location. For deliveries outside of the Calgary area the courier engaged on your behalf will be responsible for contacting if delivery cannot be made.

Highlander will always do everything in our power to ensure your order is safely packaged. We use highly durable pulp shippers, however once your order is handed over to the courier Highlander is no longer liable for it.

Return Policy

Our goal is to have 100% customer satisfaction. If for any reason you are not satisfied with your purchase, please return to your nearest Highlander Wine & Spirits location for a replacement or refund. All returns must be made within 30 days from purchase for the return to be processed. Gift card purchases are final and non-refundable. Please note that delivery charges are non-refundable.

We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. Please note that delivery charges are non-refundable. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact us for return instructions.

A 15% restocking fee may be applied to canceled orders.

Disclaimer

By making a purchase through highlanderwine.com or one of our locations, the purchaser agrees that title to the alcoholic beverages purchased passes to the buyer in Alberta. By placing an order the purchaser authorizes Highlander Wine & Spirits on the purchaser's behalf, to engage a shipper to deliver the purchaser's order. The purchaser is solely responsible to ensure compliance with applicable law in the province where the purchaser has directed the courier to deliver the purchaser's order.

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