Frequently Asked Questions

Our weekly Crafty Monday sale starts on Monday and ends on Tuesday at 10 AM MST.*

Our weekly Tuesday sale starts on Tuesday and ends on Wednesday at 10 AM MST.*

Our weekly Wednesday Bin End sale starts on Wednesday and ends on Thursday at 10 AM MST.* The In-store and Online Features run every second week starting Wednesday *while quantities last*.

Our weekly Thursday Premium Wine sale starts on Thursday and ends on Friday at 10 AM MST.*

Our weekly Friday Flash sale starts on Friday and ends on Monday at 10 AM MST.*

Our monthly Give Back sale typically starts on the second Wednesday of the month and runs until 10 AM MST the following day.* (The Give Back program is currently on hiatus as we make updates and enhance the program)

Online orders can take 3-8 business days to process. Due to unforeseen circumstances, order fulfillment may take longer. You will receive an order complete email as soon as your order is assembled and ready for pickup/delivery.

If you have any questions or if you would like to inquire about the status of an order please reach out to sales@highlanderwine.com.

Please ensure that you have your Government-issued identification with you when you pick up your order.

You may select your desired local pickup location, or shipping/delivery option during the checkout process. If you have already submitted your order, please contact us with your order number and preferred pickup location, or shipping/delivery option.

We’re sorry to hear you need to cancel your order.

To cancel your order, please contact us stating the reason for cancellation and the order number.

*Please note any refunded orders processed through PayPal will incur a refund fee for which the customer will be responsible.*

Canada Post
You will typically receive your Canada Post delivery within 5-7 business days.*

Corporate Downtown Delivery – Within Calgary
Your Corporate Wine Club order will be delivered to your office on the Tuesday of the week following the sale.* For example, if the Corporate Wine Club sale ends this Wednesday, your order will be delivered on Tuesday of next week.*

The Give Back program is currently on hiatus as we make updates and enhance the program. We look forward to continuing this program later in 2025!

Please contact us and let us know which coupon code is not working.

If this is your first time attempting to sign in since August 1st, 2017 please note that accounts did not transfer over to our new website from our old website. You will need to create a new account. If this is not the case, please double check that your username and password are correct. If you’ve taken these steps and you still can’t sign in, please contact us and let us know the issue you’re experiencing.

To change the email address at which you receive emails, please open the last sales email you received from us. At the very bottom of the sales email, underneath all of the sales information, click “Update Profile”. This will open a new page. Click the blue button labelled “Submit” on the lower right-hand side of the page. Instructions to update your email will be emailed to you, please follow them to complete the email address update.

At a Highlander Wine & Spirits Location

When shopping in-store, every dollar you spend earns 3 points.* Each point is worth $0.01, so 100 points are worth $1.00, and 1000 points are worth $10.00. Points gained do not expire and can be redeemed at any time towards a purchase.

*Please note that customers with corporate, preferential, or licensee discounts are not eligible for our loyalty points program.

Online at Highlanderwine.com

As of September 30, 2021, points are no longer accumulated with online purchases. Points obtained before September 30, 2021, may still be used for in-store purchases. Points are not redeemable for online purchases.

Disclaimer:
Highlander Wine & Spirits reserves the right to change or modify any of the terms and conditions of the points system at any time without notification. Points hold no cash value and are non-transferrable. Points data is provided “as-is” without warranty of any kind. In the event of a dispute regarding the points system or any customer loss due to the points system, Highlander Liquor Store Inc. cannot be held liable. Please direct all questions or comments to: sales@highlanderwine.com.

Vintage Disclaimer

Due to the nature of the Alberta Government distribution system, Highlander is unable to guarantee vintages. We will do our best to ensure that the vintages on our online offers are updated and accurate. However, if we cannot fulfill your order with the requested vintage, you will be notified accordingly and you may choose to either accept the available vintage or cancel your order.

*ALL DATES AND TIMES ARE SUBJECT TO CHANGE

Frequently Asked Questions

Vintage Disclaimer

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