Frequently Asked Questions
Online orders can take 3-8 business days to process. Due to unforeseen circumstances order fulfillment may take longer. You will receive an order complete email as soon as your order is assembled and ready for pickup/delivery.
If you have any questions or if you would like to inquire about the status of an order please reach out to firstname.lastname@example.org.
If you’re part of a Corporate Wine Club and selected for your Tuesday Sale order to be delivered to your offices, the order will be sent out with the next Corporate Wine Club deliveries (typically the following Tuesday).* If you will be picking up your Tuesday Sale order in store, it will be available to pick up on the following Saturday.*
If you’re part of a Corporate Wine Club and selected for your Thursday Sale order to be delivered to your offices, the order will be sent out with the next Corporate Wine Club deliveries (typically the following Tuesday).* If you will be picking up your Thursday Sale order in store, it will be available to pick up on the following Tuesday.*
You will typically receive your order within 7-10 business days.*
Your Corporate Wine Club order will be delivered to your office on the Tuesday of the week following the sale.* For example, if the Corporate Wine Club sale ends this Thursday, your order will be delivered on Tuesday of next week.*
To change your order from pickup to delivery, please click the green button beside the products in your cart that reads “Click to: Ship with Canada Post”. Please remember if you’re part of our Corporate Wine Club, use the pickup location “NORTH – Corporate WC”.
To set your order to be delivered to a Corporate Wine Club, first make sure you are at the Checkout screen. If you are not, hover over the shopping cart icon in the top right and click the “Go To Checkout” button. Under the “Your Order” section of the checkout there should be a drop down menu in the “Local Pickup” area, select “NORTH – Corporate WC”. Don’t worry, you don’t need to tell us what Wine Club you’re part of. We will see it on your order. If the option for “Local Pickup” is not available, please make sure to click the “Click if you want to pickup this item” in the shipping area of the Checkout.
We’re happy to offer our Corporate Wine Club customers free delivery to their offices.
Please contact us to arrange a refund for shipping and please include the order number the shipping was accidentally paid on.
Our weekly Corporate Wine Club sale starts on Monday and ends on Thursday at 12:00PM.*
Our weekly Tuesday Sale starts on Tuesday and ends on Wednesday at 12:00PM.*
Our Thursday sale starts on Thursday and ends on Friday at 1:00PM. Sometimes select products from the Thursday sale will remain available online over the weekend.*
Our Give Back Sale typically starts on the second Wednesday of the month and runs until 8:00am the next day.*
The Give Back Sale is a sale we host once a month to support organizations in Calgary and surrounding areas. One day each month we partner with a non-profit organization to receive 20% of sales from our online only Give Back Sale.
Please contact us and let us know which coupon code and the issue you’re experiencing.
If this is your first time attempting to sign in since August 1st, 2017 please note that accounts did not transfer over to our new website from our old website. You will need to create a new account. If this is not the case, please double check that your username and password are correct. If you’ve taken these steps and you still can’t sign in, please contact us and let us know the issue you’re experiencing.
To change the email address at which you receive emails, please open the last sales email you received from us. At the very bottom of the sales email, underneath all of the sales information, click “Update Profile”. This will open a new page. Click the blue button labelled “Submit” on the lower right-hand side of the page. Instructions to update your email will be emailed to you, please follow them to complete the email address update.
Due to the nature of the Alberta Government distribution system, Highlander is unable to guarantee vintages. We will do our best to ensure that the vintages on our online offers are updated and accurate. However, if we cannot fulfill your order with the requested vintage, you will be notified accordingly and you may choose to either accept the available vintage or cancel your order.
* ALL DATES AND TIMES ARE SUBJECT TO CHANGE