Frequently Asked Questions

Our weekly Corporate Wine Club sale starts on Monday and ends on the following Wednesday at 12 PM MST.*

Our weekly Tuesday sale starts on Tuesday and ends on the following Wednesday at 12 PM MST.*

Our weekly Thursday sale starts on Thursday at 1 PM MST and ends on the following Monday at 8 AM MST.*

Our monthly Give Back sale typically starts on the second Wednesday of the month and runs until 8 AM MST the following day.*

Online orders can take 3-8 business days to process. Due to unforeseen circumstances, order fulfillment may take longer. You will receive an order complete email as soon as your order is assembled and ready for pickup/delivery.

If you have any questions or if you would like to inquire about the status of an order please reach out to [email protected]

Canada Post
You will typically receive your Canada Post delivery within 7-10 business days.*

Corporate Downtown Delivery - Within Calgary
Your Corporate Wine Club order will be delivered to your office on the Tuesday of the week following the sale.* For example, if the Corporate Wine Club sale ends this Wednesday, your order will be delivered on Tuesday of next week.*

Corporate Downtown Delivery - Outside Calgary
Your Corporate Wine Club order will be delivered to your office within 14 days of placing your order.*

The Give Back Sale is a sale we host once a month to support organizations within Alberta.

One day each month we partner with a non-profit organization to receive 50% of the profits from our online only Give Back Sale.

Please contact us and let us know which coupon code is not working.

If this is your first time attempting to sign in since August 1st, 2017 please note that accounts did not transfer over to our new website from our old website. You will need to create a new account. If this is not the case, please double check that your username and password are correct. If you’ve taken these steps and you still can’t sign in, please contact us and let us know the issue you’re experiencing.

To change the email address at which you receive emails, please open the last sales email you received from us. At the very bottom of the sales email, underneath all of the sales information, click “Update Profile”. This will open a new page. Click the blue button labelled “Submit” on the lower right-hand side of the page. Instructions to update your email will be emailed to you, please follow them to complete the email address update.

At a Highlander Wine & Spirits Location

When shopping in-store, every dollar you spend earns 3 points.* Each point is worth $0.01, so 100 points are worth $1.00, and 1000 points are worth $10.00. Points gained do not expire and can be redeemed at any time towards a purchase.

*Please note that customers with corporate, preferential, or licensee discounts are not eligible for our loyalty points program.

Online at Highlanderwine.com

As of September 30, 2021, points are no longer accumulated with online purchases. Points obtained before September 30, 2021, may still be used for in-store purchases. Points are not redeemable for online purchases.

Disclaimer:
Highlander Wine & Spirits reserves the right to change or modify any of the terms and conditions of the points system at any time without notification. Points hold no cash value and are non-transferrable. Points data is provided "as-is" without warranty of any kind. In the event of a dispute regarding the points system or any customer loss due to the points system, Highlander Liquor Store Inc. cannot be held liable. Please direct all questions or comments to: [email protected].