Frequently Asked Questions

Our weekly Corporate Wine Club sale starts on Monday and ends on the following Wednesday at 11 AM MST.*

Our weekly Tuesday sale starts on Tuesday and ends on the following Wednesday at 12 PM MST.*

Our weekly Thursday sale starts on Thursday at 1 PM MST and ends on the following Monday at 8 AM MST.*

Our monthly Give Back sale typically starts on the second Wednesday of the month and runs until 8 AM MST the following day.*

When will my online order be ready for pickup?

How do I change my pickup location?

I need to cancel my order. How do I do that?

When will my order be delivered?

Canada Post
You will typically receive your Canada Post delivery within 7-10 business days.*

Corporate Downtown Delivery - Within Calgary
Your Corporate Wine Club order will be delivered to your office on the Tuesday of the week following the sale.* For example, if the Corporate Wine Club sale ends this Wednesday, your order will be delivered on Tuesday of next week.*

Corporate Downtown Delivery - Outside Calgary
Your Corporate Wine Club order will be delivered to your office within 14 days of placing your order.*

What is the Give Back Sale?

My coupon isn’t working. Who should I speak to?

I cannot sign into my account. What should I do?

If this is your first time attempting to sign in since August 1st, 2017 please note that accounts did not transfer over to our new website from our old website. You will need to create a new account. If this is not the case, please double check that your username and password are correct. If you’ve taken these steps and you still can’t sign in, please contact us and let us know the issue you’re experiencing.

I want to change the email address that receives your sales emails. How do I do that?

To change the email address at which you receive emails, please open the last sales email you received from us. At the very bottom of the sales email, underneath all of the sales information, click “Update Profile”. This will open a new page. Click the blue button labelled “Submit” on the lower right-hand side of the page. Instructions to update your email will be emailed to you, please follow them to complete the email address update.

Vintage Disclamer

Due to the nature of the Alberta Government distribution system, Highlander is unable to guarantee vintages. We will do our best to ensure that the vintages on our online offers are updated and accurate. However, if we cannot fulfill your order with the requested vintage, you will be notified accordingly and you may choose to either accept the available vintage or cancel your order.

* ALL DATES AND TIMES ARE SUBJECT TO CHANGE